fuj9 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how fuj9 ("we", "us", or "our") collects, uses, stores, shares, and protects personal information relating to users ("you" or "your") of the fuj9 Platform — including the website at https://fuj9.bet and all associated services. By registering an account or using the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein.

fuj9 is committed to handling your personal data with the utmost care and transparency. We collect only the information that is necessary to deliver a safe, compliant, and enjoyable betting and casino experience tailored to the Bangladesh market. This Policy is written in plain English to help you understand exactly what happens to your data.

2. Information We Collect

fuj9 collects personal information at various points during your use of the Platform. The table below summarises the main categories of data we collect, the circumstances in which we collect them, and our lawful basis for doing so.

3. How We Use Your Information

fuj9 uses the personal information we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons it was collected. Our primary uses of your personal information are as follows:

• To create and manage your fuj9 account, including verifying your identity as part of the KYC process required for safe and compliant platform operation.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, and to maintain accurate financial records for your account.
• To deliver the games, sports betting markets, promotions, and customer support services you use on the Platform, ensuring a smooth and responsive experience on all Bangladeshi mobile networks.
• To detect, investigate, and prevent fraud, money laundering, prohibited conduct, and other illegal activity, including sharing information with law enforcement where required by law.
• To operate and enforce fuj9's responsible gaming tools, including monitoring for signs of problem gambling and proactively reaching out to users who appear to be at risk.
• To send you account-related communications such as deposit confirmations, withdrawal approvals, security alerts, and — where you have opted in — promotional messages about bonuses and new game launches.

fuj9 does not use your personal data for automated decision-making that produces significant legal or similarly important effects without human oversight. Where automated processes are used (for example, initial fraud scoring), decisions with material consequences are reviewed by a human agent before action is taken.

4. Legal Basis for Processing

fuj9 processes personal data only where there is a valid legal basis for doing so. The principal legal bases on which we rely are:

• Contractual necessity — processing required to create and operate your account, process payments, and deliver the services you have requested.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering obligations and age verification requirements.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent — processing for direct marketing communications and the use of non-essential cookies, where you have provided clear, affirmative consent that you may withdraw at any time.

5. Sharing Your Information

fuj9 does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors — bKash, Nagad, Rocket, Upay, and other Bangladeshi mobile financial service providers receive only the transaction reference data necessary to process deposits and withdrawals on your behalf.
• Game studios and platform providers — third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may receive a session token and user ID necessary to launch games. They do not receive your full name, mobile number, or financial information.
• Fraud prevention and compliance partners — specialist fraud-detection and KYC services may process identity and technical data on our behalf to verify users and detect suspicious activity. These partners are contractually bound to process data only as instructed by fuj9.
• Law enforcement and regulatory authorities — fuj9 will disclose personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh where required by law or pursuant to a valid legal order. We will notify you of such disclosure where legally permitted to do so.

6. Cookies and Tracking Technologies

fuj9 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device. We use three categories of cookies:

• Strictly necessary cookies — required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality.
• Functional cookies — used to remember your language preference, responsible gaming settings, and certain display preferences to personalise your experience.
• Analytics cookies — used to understand how users interact with the Platform so we can improve navigation, load times, and game discovery. Analytics data is aggregated and does not identify you personally.

You may disable non-essential cookies through your browser settings. Please note that disabling functional cookies may affect your experience on the Platform, including the loss of saved preferences and responsible gaming settings.

7. Data Retention

fuj9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data — including identity, contact, financial, and usage information — is retained for the lifetime of your account and for a minimum of five years after account closure to comply with anti-money laundering record-keeping obligations. Technical and session data is retained for up to 12 months from the date of collection.

When personal data is no longer required, fuj9 deletes or anonymises it in a secure manner so that it can no longer be linked to any individual. Where deletion is not immediately possible (for example, because data is stored in backup archives), fuj9 isolates the data from further processing until deletion is possible.

8. Your Rights

As a fuj9 user you have the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting the fuj9 support team. We will respond to all valid requests within 7 working days. There is no charge for exercising your rights, and we will not treat any request as a basis for restricting your account.

Please note that certain rights are subject to conditions and exceptions. For example, the right to erasure does not apply where retention is required by law (such as anti-money laundering record-keeping). Where fuj9 cannot comply with a request in full, we will explain the reason and advise on any alternative steps available to you.

9. Data Security

fuj9 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, strict access controls limiting internal data access to authorised personnel only, regular security audits and vulnerability assessments, and automated monitoring for unusual account activity.

While fuj9 takes all reasonable steps to safeguard your personal data, no system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, fuj9 will notify affected users without undue delay and take immediate remedial steps to contain and investigate the incident.

10. Third-Party Services

The fuj9 Platform integrates third-party services to deliver certain features, including payment processing via bKash, Nagad, and Rocket, and game content from studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. When you interact with these third-party services, those providers may process personal data under their own privacy policies. fuj9 is not responsible for the privacy practices of third-party game studios or payment providers beyond the contractual obligations those parties have accepted as fuj9 data processors.

The fuj9 Platform does not contain links to external third-party websites. Where fuj9 introduces integrations with external services in the future, this Policy will be updated to describe the data flows involved and users will be notified in advance of any material changes.

11. Minors

The fuj9 Platform is strictly intended for adults aged 21 and above. fuj9 does not knowingly collect or process personal data belonging to individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to fuj9, please contact us immediately at [email protected]. Upon verification, fuj9 will promptly close the account and delete all associated personal data.

12. Changes to This Policy

fuj9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When we make material changes, we will update the date at the top of this page and use reasonable efforts to notify registered users via their registered mobile number. The updated Policy will take effect as soon as it is published on this page.

Continued use of the fuj9 Platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with an updated Policy, you must stop using the Platform and may request account closure by contacting support.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact the fuj9 data protection team. All privacy enquiries are treated as confidential and handled by trained staff. We aim to respond to all requests within 7 working days.

You may reach us by email at: [email protected]